It might be caused by add-ons being enabled, a possible virus infection, or we need to check the settings of the browser. But since your sister did a virus scan, and it found no problems, we're going to try other steps to solve this issue.
Add-ons are apps that Internet Explorer uses to interact with web content like videos and games. Toolbars and extensions are also types of add-ons. Some common add-ons are Adobe Flash, Quicktime, and Silverlight.
See Manage add-ons in Internet Explorer 11 for detailed troubleshooting steps. First, download the troubleshooter to solve issues with Internet Explorer performance. If it still persists, you may try the troubleshooter to repair issues with security and privacy features in Internet Explorer. Check this article. Rather than being systematic, browser hijacks are often limited to your user profile. When you rename your profile folder, you force Windows to create a new one for you, and you can move your data from the old folder to the new one at your leisure.
Do this only as a last resort, because your personalized Windows settings, such as desktop background, font sizes and program settings, will be lost. Related Articles. You may be presented with a User Account Control dialog asking you if you want to run this file. Wait for the AdwCleaner scan to complete. AdwCleaner will now scan your PC for malicious files.
This process can take a few minutes. When AdwCleaner has finished it will display a list of all the malware that the program found.
When the malware removal process is complete, AdwCleaner may need to restart your device. When the process is complete, you can close Adwcleaner and continue with the rest of the instructions. STEP 5: Reset Internet Explorer browser settings to remove malicious extensions and adware Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed. To reset Internet Explorer and remove malicious extensions and adware, follow these steps:.
You will now need to close your browser, and then you can open Internet Explorer again. Your computer should now be free of malicious programs.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:. If we have managed to help you, please share this guide to help others.
Skip to content. Remove Malware, Redirects and Pop-ups from Internet Explorer Guide If your Internet Explorer browser is constantly being redirected to unwanted sites or advertisements are popping up while you browse the Internet, then it is possible that you have malware installed on your computer.
Written by: Stelian Pilici Published on: January 10, Is my Internet Explorer browser infected with malware? In most cases, the browser hijacker will change your browser search provider to generate advertising revenue by using Yahoo Search, Bing Search, or Google Search for its search results.
Adware is unwanted software designed to throw advertisements up on your screen, most often within a web browser. These ads will overlay the content on the page and when you click on a link, it will just open a pop-up to another advertisement. After this, you need to select Programs and features. At last, you need to find and uninstall all untrusted programs and then restart your PC. You need to open Control Panel and then you have to select Programs and features.
After this, you have to select the affected browser and then remove it. At this point, you should run a third-party cleaning tool and then remove the remaining files. Now, you should Restart your PC. Here, you should download the browser installation file and then install it. At last, you need to check for changes and see the problem still persist or not.
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